i1cinta Privacy Policy

i1cinta respects your privacy. This document clearly explains how we collect, use, store and protect the personal information of users who register and use our platform.

User Data Protection SSL Encryption Policy Updated 2026

Effective Date: 1 January 2026 | Version: 3.0 | Applies to all registered i1cinta users in Malaysia.

Our Commitment

Your Privacy, Our Priority

Six core principles that form the basis of how i1cinta handles users' personal data.

Limited Data Collection

We only collect information necessary for account operation, transaction processing and identity verification. No excess data is collected without a clear purpose.

Layered Data Security

All personal data is encrypted using 256-bit SSL technology. Our servers are protected by a multi-layered security system to prevent unauthorised access.

No Sale of Data to Third Parties

i1cinta has never and will never sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.

Full User Control

You have the right to access, update or request deletion of your personal data at any time through your account settings or by contacting our customer support.

International Licensing Compliance

Our data handling complies with the international licensing standards held by i1cinta, ensuring our privacy practices remain at an accountable level at all times.

Policy Update Notification

If there are material changes to this Privacy Policy, we will notify users via their registered email or in-platform notification at least 14 days before the changes take effect.

1. Introduction and Scope of This Policy

This Privacy Policy is published by i1cinta ("we", "our platform") and applies to all individuals who use the i1cinta website, register an account, make deposits or withdrawals, and interact with any services we offer. By using this platform, you agree to the terms set out in this document.

The scope of this document covers all data processing activities carried out by i1cinta, including information collected directly from users as well as information generated automatically during platform use. This Policy does not apply to third-party websites that may be linked through third-party content on our platform.

2. Information We Collect

i1cinta collects two main categories of data: information you provide directly during registration or platform use, and technical information collected automatically.

Information You Provide Directly:

Full name as per identity card (MyKad) or passport
Active email address and mobile phone number
Date of birth (for age verification of 21 years and above)
E-wallet account information such as Touch 'n Go eWallet, DuitNow or bank account information for FPX processing
Crypto wallet address (USDT, BTC, ETH) if using crypto payment methods
Information submitted when contacting customer support

Information Collected Automatically:

IP address, browser type and device operating system
Session data including pages visited, access time and session duration
Cookie information and similar tracking technologies
Transaction logs including deposits, withdrawals and betting activity

🔒 Important: i1cinta does not store credit or debit card numbers in any form. All financial transactions are processed through licensed payment providers that comply with international financial security standards.

3. Purpose of Using Personal Information

Every piece of information we collect is used for specific and legitimate purposes. i1cinta does not process personal data for unrelated purposes without obtaining additional consent from users.

Processing Purpose	Type of Data Used	Legal Basis
Account registration and management	Name, email, phone number, date of birth	Performance of contract
Identity verification (KYC)	MyKad / passport, date of birth, address	Legal obligation
Deposit and withdrawal processing	E-wallet information, bank account, crypto wallet	Performance of contract
Fraud prevention and anti-money laundering	Transaction logs, IP, identity information	Legal obligation
Customer support	Communication history, account information	Legitimate interest
Marketing communications (with consent)	Email, phone number	User consent

4. Sharing Information with Third Parties

i1cinta does not sell or rent your personal data to any third party. However, there are limited situations where we need to share information with certain parties for platform operation purposes:

Payment Service Providers: E-wallet providers, FPX services and crypto exchange platforms that process your financial transactions. They are subject to strict confidentiality agreements.
Gaming Platform Providers: Licensed game developers who provide slot games, live casino and sports games only receive data necessary to operate the games. Full identity information is not shared.
Regulatory Authorities: When required by law or direction from a regulatory body, we will disclose the necessary information based on valid legal obligations.
Technical Service Providers: Cloud infrastructure and cybersecurity vendors who help maintain platform operations, provided they comply with strict data security standards.

5. Use of Cookies and Tracking Technologies

i1cinta uses cookies and similar technologies to improve the user experience, analyse usage patterns and ensure platform functions run properly.

There are three types of cookies we use: session cookies that expire when you close your browser, persistent cookies that are stored for a set period to recognise you on future visits, and analytics cookies that help us understand how users interact with the platform.

You can manage or disable cookies through your browser settings. However, please note that some platform functions may be affected if essential cookies are disabled.

6. Data Retention Period

i1cinta retains users' personal data for as long as the account is active and for any additional period required by law or regulatory requirements. Financial data and transaction records are retained for the period required for audit compliance and anti-money laundering purposes. After that period, data will be securely deleted using industry-standard procedures.

ⓘ Important Note: When you close your account, your personal data will be retained for a certain period in accordance with legal obligations before being fully deleted. During this period, the data will not be used for any marketing purposes.

7. User Rights Regarding Personal Data

As a user of the i1cinta platform, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal information we hold about you.
Right of Rectification: You have the right to update or correct inaccurate information through your account settings or by contacting our support.
Right of Erasure: You may request deletion of your personal data, subject to applicable legal data retention obligations.
Right to Object: You may object to the processing of your personal data for marketing purposes at any time.
Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the i1cinta customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with the identity verification procedures we have set.

8. Security of Personal Information

i1cinta implements reasonable technical and organisational measures to protect users' personal information from unauthorised access, loss, alteration, or unintended disclosure.

The security measures we practise include 256-bit SSL encryption for all data transmissions, role-based access controls for internal staff, continuous security monitoring, and periodic security audits by independent parties. In addition, two-factor authentication (2FA) is available for all user accounts as an extra layer of protection.

9. Changes to This Privacy Policy

i1cinta reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, technological developments, or legal requirements. Any material changes will be communicated to registered users via email or in-platform notifications at least 14 days before those changes take effect.

Continued use of the i1cinta platform after the effective date of such changes will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your personal information.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by i1cinta, you can reach us through:

Live Chat: Customer support available 24 hours a day, 7 days a week in Malay and English, directly on the platform
Email: [email protected]

We aim to respond to all privacy-related enquiries thoroughly. Further information about the platform's terms of use can be found on our Terms & Conditions page.

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FAQ

Questions About the Privacy Policy

Answers to the most frequently asked questions by i1cinta users about how their personal data is handled.

During registration, i1cinta collects basic information such as your full name, email address, mobile phone number and date of birth. This information is required to create your account, verify that you meet the minimum age requirement of 21 years, and ensure the security of your account. Further identity verification (KYC) may be required for processing financial transactions in accordance with the international licensing standards we comply with.

i1cinta does not sell or rent your personal information to any third party for marketing purposes. Data sharing only occurs in limited situations: with payment service providers that process your transactions, licensed gaming platform providers, and authorities when required by law. All third parties involved are bound by strict confidentiality agreements and must comply with the data protection standards we have set.

To request deletion of your personal data, you can contact the i1cinta customer support team via 24/7 live chat or by sending an email to [email protected]. Include your request along with the required identity verification information. Please note that some data may need to be retained for a certain period to comply with legal obligations, particularly financial records and transaction records. Our team will inform you of the status of your request.

No. i1cinta does not store credit card numbers, debit card numbers or full sensitive financial account information on our servers. All financial transactions through Touch 'n Go eWallet, DuitNow and FPX are processed directly through licensed payment providers that have their own security systems. For crypto transactions such as USDT, BTC and ETH, only public wallet addresses are recorded for transaction record purposes.

When you close your i1cinta account, your personal data will not be deleted immediately. In accordance with legal obligations, financial records and identity information must be retained for a set period for audit compliance and fraud prevention purposes. During this retention period, your data will not be used for any marketing activities or communications. After the mandatory retention period ends, your data will be securely deleted using industry-standard procedures.

If you believe your privacy has been violated or your data has been used without authorisation, please contact us immediately via 24/7 live chat or email at [email protected]. Our security team will investigate every complaint seriously and take appropriate action. In the event of a data breach affecting users, we will notify all affected parties within the timeframe set under our incident response procedures.